Privacy Policy

1. Information We Collect

A. Account and Login Information

When you log in to Ez Order, we may collect:

• Email address
• OTP verification information
• Account identification details
• Login and authentication status

We use email-based OTP verification to authenticate customers and provide secure access to the application.

B. Location Information

Ez Order uses location information to display hotels available in your area.

Depending on your device permissions, we may collect:

• Current device location
• Approximate or precise geographical location, where permitted
• Selected city or location

When you first access the application, we may request permission to access your device location to identify your current location and display relevant hotels.

You can also manually select another available city, such as Chennai, Coimbatore, or Salem, using the location selection feature.

If you do not grant location permission, you may still be able to select a city manually, subject to application functionality.

C. Hotel Information

The application displays hotel information provided and maintained through our backend system, which may include:

• Hotel name
• Hotel images
• Hotel address or location
• Hotel website URL
• Hotel contact number

This information relates to the hotels displayed in the application and is not necessarily personal information collected from customers.

D. Device and Technical Information

We may collect limited technical information necessary to operate and maintain the application, such as:

• Device type and operating system
• Application version
• IP address, where available
• Technical logs and error information

2. How We Use Your Information

We may use the collected information to:

• Register and authenticate customers through email OTP.
• Provide secure access to the application.
• Identify the customer's current location when permission is granted.
• Display hotels available in the selected city or location.
• Allow customers to change their preferred location.
• Display hotel websites, addresses, images, and contact information.
• Improve application functionality and performance.
• Identify technical issues and maintain application security.
• Respond to customer support requests.
• Comply with applicable legal and regulatory requirements.

3. Location Permission and Usage

Location access is used primarily to identify the customer's current location and display relevant hotel listings.

Customers can change their location manually through the location selection option available in the application.

We do not require customers to share their location continuously for the basic hotel browsing functionality.

You can manage or revoke location permissions through your device settings. If location permission is disabled, you may need to select a city manually to view available hotels.

4. Data Sharing and Third-Party Services

We do not sell customers' personal information to third parties.

We may share necessary information with trusted service providers for purposes such as:

• Email and OTP authentication services.
• Application hosting and backend infrastructure.
• Technical support and application maintenance.
• Security and error monitoring services.
• Government authorities or law enforcement agencies when legally required.

Ez Order also displays links to third-party hotel websites and provides hotel contact numbers.

When you open an external hotel website or contact a hotel, you may be subject to that hotel's own privacy policy and terms of service. We are not responsible for the privacy practices of external websites or businesses.

5. Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no electronic storage or internet transmission system can be guaranteed to be completely secure.

Customers should avoid sharing OTPs with other individuals and should contact us if they suspect unauthorised access to their accounts.

6. Data Retention and User Rights

We retain personal information only for as long as reasonably necessary to provide our services, maintain account functionality, resolve disputes, and comply with applicable legal obligations.

Subject to applicable law, customers may request to:

• Access their personal information.
• Correct inaccurate information.
• Request deletion of their account and associated personal information.
• Withdraw consent where processing is based on consent.
• Raise privacy-related complaints.

Certain information may need to be retained where required by law or for legitimate business and security purposes.

Customers can contact us using the details provided below to submit privacy-related requests.

7. Children's Privacy

Ez Order is not specifically designed to collect personal information from children.

Where a minor uses the application, the necessary parent or legal guardian involvement and consent must be obtained in accordance with applicable laws.

We do not knowingly collect children's personal information beyond what is necessary and legally permitted.

8. Third-Party Websites and Hotel Services

Ez Order provides hotel information and links to external hotel websites for customer convenience.

Hotels are independent businesses. Their websites, services, pricing, availability, policies, and customer support are managed independently.

We do not control how third-party websites collect or process personal information. Customers are encouraged to review the privacy policies of those websites before sharing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in application functionality, business practices, or applicable legal requirements.

Any revised Privacy Policy will be published through the application or our website with an updated date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: